Welcome! At jewelrycanada23 we take pride in offering you high-quality products. Our products undergo thorough quality control processes to meet the highest standards. We provide a range of options that cater to every need while maintaining excellent quality and offering competitive prices.
GUARANTY
All products are made of 925 sterling silver and are water-resistant. They are also hypoallergenic.
The Exchange period is one month, and the Guaranty period is 2 YEARS.
CARE
Perfume, hairspray, lotion, and hand soap may damage the plating and polished finish; remove jewelry when applying personal care products. We do not recommend using cleaning products on this jewelry, polish only with a soft cloth.
- **Reliability and Warranty**: We guarantee the quality of our products. Should you encounter any issues, our customer support team is always available to assist you. You can review our warranty and return policies in detail.
Refund Policy
RETURN
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.
In this case, the order must meet the following conditions:
The order still contains all the appropriate parts, components, and the packaging has arrived exactly as the product.
Normal handling of the product is evident; breakage due to careless handling is excluded.
Products for which hygiene is important have been thoroughly cleaned before the return process begins.
The product has been found to be defective immediately upon receipt.
We are entitled to charge the customer for shipping costs.
A return will be processed within 7 working days and if the conditions are met, the return will be officially acknowledged within this period.
We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.
How can I return my order?
If your order meets the above conditions, you will need to do the following to initiate the returns process:
Send an email to: muge.coskunca@gmail.com
Make sure the email contains the following:
Order number
Reason for the return request
Photo of the product in case of breakage
First name + last name of the customer
Address of the customer
We will then respond and provide you with the return address.
Never send the return to the sender. We will send you the correct address after you have contacted us. You, the customer, are responsible for the shipping costs of returning the product.
- **Easy Contact and Support**:
https://wa.me/message/5Q5HVGTM3GFLC1
647 303 0764
muge.coskunca@gmail.com
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